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MSC Consulting and Coaching
Six Sigma Problem Identification
Opportunity Identification
&
Resolution

Back to Basics

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Do it right the first time. It takes much less time than having to do it over again, especially when it reaches the customer. We can train the employees to go from the unconsciously incompetent level to unconsciously competent level of identifying and resolving problems.

  Identify the problem or opportunity
      Root cause analysis
  Define the problem or opportunity
      Collect data
  Understand the problem or opportunity
      Analyze the data
  Generate strategy
      Approach
  Generate solutions
      Test
        Refine
        Implement
  Celebrate
      Continuous improvement