MSC Consulting and Coaching
Six Sigma Problem Identification
Opportunity Identification
&
Resolution

wpe3.jpg (2130 bytes)

Do it right the first time. It takes much less time than having to do it over again, especially when it reaches the customer. We can train the employees to go from the unconsciously incompetent level to unconsciously competent level of identifying and resolving problems.

  Identify the problem or opportunity

      Root cause analysis
  Define the problem or opportunity
      Collect data
  Understand the problem or opportunity
      Analyze the data
  Generate strategy
      Approach
  Generate solutions

      Test
        Refine
        Implement

  Celebrate

      Continuous improvement